Terms of Service

Last Updated: August 18, 2026

Welcome to the website of Candlelighters of West Texas & Southern New Mexico (“Candlelighters,” “we,” “us,” or “our”). These Terms of Service govern your use of our website, candlelighterselp.org, including any donations, registrations, purchases, forms, or other services available through the website.

By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use the website.

1. About Candlelighters

Candlelighters of West Texas & Southern New Mexico is a nonprofit organization dedicated to providing support, resources, programs, and services to children and families affected by childhood cancer.

Information provided through our website is intended to help visitors learn about our organization, programs, events, volunteer opportunities, donation opportunities, and other services.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You may not:

• Use the website in a way that violates applicable laws or regulations.
• Attempt to gain unauthorized access to the website, its servers, accounts, or systems.
• Introduce viruses, malicious code, or other harmful technology.
• Interfere with or disrupt the operation or security of the website.
• Use information from the website for fraudulent, misleading, or unlawful purposes.
• Copy, reproduce, distribute, or commercially exploit website content without authorization.

We reserve the right to restrict or terminate access to our website if we believe it is being used improperly.

3. Donations

Candlelighters accepts charitable contributions through our website and other authorized fundraising channels.

By submitting a donation, you represent that you are authorized to use the payment method provided and that the information you submit is accurate.

Donations are generally considered final and non-refundable. If you believe a donation was submitted in error, duplicated, or processed for an incorrect amount, please contact us as soon as possible.

Any refund requests will be reviewed on a case-by-case basis in accordance with our Return & Refund Policy.

4. Online Purchases

Certain merchandise or other items may be available for purchase through our website.

We make reasonable efforts to accurately display product descriptions, availability, and pricing. However, we cannot guarantee that all information will always be complete, current, or error-free.

We reserve the right to:

• Correct errors in product information or pricing.
• Limit quantities.
• Cancel or refuse an order when necessary.
• Discontinue products without notice.

Returns and refunds for purchases are governed by our Return & Refund Policy.

5. Event and Program Registration

Our website may allow individuals and families to register for Candlelighters events, programs, camps, meetings, fundraising activities, or other opportunities.

Submitting a registration does not necessarily guarantee participation. Certain programs or events may have eligibility requirements, capacity limitations, deadlines, waivers, or additional terms.

Candlelighters reserves the right to modify, postpone, relocate, or cancel events or programs when necessary.

6. Children and Minors

Some Candlelighters programs and services are designed for children, teenagers, and young adults.

When parental or legal guardian consent is required for participation in a program, event, camp, activity, or collection of information, the appropriate consent must be provided before participation.

Parents and legal guardians are responsible for reviewing applicable program requirements, waivers, permissions, and other information provided by Candlelighters.

7. Information Submitted Through Our Website

When you submit information through forms on our website, including registration forms, contact forms, donation forms, volunteer applications, or similar forms, you agree to provide accurate and complete information.

Information submitted through the website will be handled in accordance with our Privacy Policy and applicable law.

8. Intellectual Property

Unless otherwise stated, the content available on this website—including logos, graphics, photographs, illustrations, text, videos, designs, and other materials—is owned by or licensed to Candlelighters of West Texas & Southern New Mexico and is protected by applicable intellectual property laws.

You may view and share our publicly available content for personal, informational, and non-commercial purposes.

You may not reproduce, modify, sell, license, distribute, or commercially use our intellectual property without prior written permission.

9. Photographs and Media

Our website may feature photographs, videos, stories, testimonials, artwork, or other materials related to Candlelighters programs, families, volunteers, donors, staff, and community activities.

These materials may not be copied, altered, reproduced, or used for commercial purposes without appropriate authorization.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, payment processors, social media platforms, registration systems, or other external services.

Candlelighters does not control these third-party services and is not responsible for their content, security, availability, privacy practices, or terms.

Your use of third-party services is subject to the terms and policies of those providers.

11. Medical Information Disclaimer

Information provided through the Candlelighters website is for general educational and informational purposes only.

Nothing on this website is intended to constitute medical advice, diagnosis, or treatment or to replace advice from a qualified healthcare provider.

If you have questions regarding a medical condition or treatment, please consult an appropriate healthcare professional.

12. Website Availability

We work to maintain accurate and accessible website information, but we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

Website content, programs, services, dates, availability, and other information may be updated or changed without notice.

13. Disclaimer of Warranties

To the extent permitted by law, the website and its content are provided on an “as is” and “as available” basis.

Candlelighters makes no warranties, express or implied, regarding the operation of the website or the accuracy, completeness, reliability, or availability of its content.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Candlelighters of West Texas & Southern New Mexico and its directors, officers, employees, volunteers, representatives, and affiliates will not be liable for indirect, incidental, special, consequential, or similar damages arising from or related to your use of, or inability to use, this website.

Nothing in these Terms is intended to exclude or limit liability where doing so would be prohibited by law.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Candlelighters of West Texas & Southern New Mexico and its directors, officers, employees, volunteers, and representatives from claims, damages, liabilities, or expenses arising from your unlawful or unauthorized use of the website or your violation of these Terms.

16. Changes to These Terms

We may update these Terms of Service periodically to reflect changes to our website, programs, services, or legal requirements.

When changes are made, the updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.

17. Governing Law

These Terms of Service are governed by the laws of the State of Texas, without regard to conflict-of-law principles.

Any disputes relating to these Terms or use of the website will be subject to applicable state and federal laws and jurisdiction.

18. Contact Us

If you have questions regarding these Terms of Service, please contact:

Candlelighters of West Texas & Southern New Mexico
1840 Grandview Ave.
El Paso, TX 79902

Phone: (915) 544-2222
Email: Melissa@candlelighterselp.org
Website: candlelighterselp.org