Return & Refund Policy

Last Updated: August 18, 2026

Thank you for supporting Candlelighters of West Texas & Southern New Mexico. Your purchases and donations help us continue providing programs and supportive services to children and families affected by childhood cancer.

We want you to be satisfied with your purchase. Please review our return and refund policy below.

Merchandise Returns

If you are not satisfied with an item purchased through our online store, please contact us within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging, when applicable.
• Proof of purchase or an order confirmation may be required.

Please contact us before returning an item so we can provide instructions.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

Please provide your name, order information, a description of the issue, and, when possible, photos of the damaged or incorrect item.

We will review the issue and work with you to provide an appropriate replacement or refund.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Personalized or custom-made items
• Items marked as final sale
• Items that have been used, damaged, or altered after delivery
• Gift cards, if applicable

Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original method of payment. Please allow additional time for your bank or credit card provider to process and post the refund.

Original shipping charges, if applicable, are non-refundable unless the item was damaged, defective, incorrect, or the return resulted from an error on our part.

Return Shipping

Customers are generally responsible for return shipping costs unless an item was damaged, defective, incorrect, or sent in error.

We recommend using a trackable shipping method when returning merchandise. Candlelighters of West Texas & Southern New Mexico is not responsible for returned items that are lost in transit.

Charitable Donations

Charitable donations are generally non-refundable.

Because monetary donations are used to support Candlelighters' programs, services, and assistance for children and families affected by childhood cancer, donations are considered final once processed.

However, if you believe a donation was made in error, was duplicated, or was processed for an incorrect amount, please contact us as soon as possible. Refund requests involving donations will be reviewed on a case-by-case basis.

Donations of clothing, household goods, toys, and other physical items made to Candlelighters cannot be returned once they have been accepted and processed.

Event Registrations, Tickets, and Sponsorships

Payments made for event registrations, tickets, fundraising activities, sponsorships, or similar charitable activities may be subject to separate refund or cancellation terms established for that specific event or campaign.

Unless otherwise stated, please contact Candlelighters directly regarding any cancellation or refund request related to an event.

Contact Us

If you have questions about a return, refund, purchase, or donation, please contact us:

Candlelighters of West Texas & Southern New Mexico
1840 Grandview Ave.
El Paso, TX 79902

Phone: (915) 544-2222
Email: Melissa@candlelighterselp.org
Website: candlelighterselp.org

We appreciate your support and your commitment to helping ensure that kids can't fight cancer alone.